دورة خدمة العملاء | معهد عباقرة البيان العالي للتدريب

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Course Details

Course Description

This course has been carefully designed to prepare professional customer service staff according to the international standards. It begins by establishing the concept of professional customer service as a prerequisite for the success of any business or service. This is explained by analysis, statistics and figures. Targets from the field of work to achieve gains and avoid the damage caused by the common mistakes by some employees working in this area, explaining the rules of solving problems that may be faced in dealing with difficult situations and characters as well as his training in customer service via telephone and text messaging.

For Whom this course

For employees working in the field of customer service in telephone and telecommunications
For workers in the supermarket chain
For Trade Show Officers with all their competences
For customer service staff in hotels, tourist and service facilities of all types
For direct sales staff in retail companies and establishments.
For those interested in applying for a job in the field of customer service in companies, institutions and bodies with interest in competencies capable of providing professional work and distinguished in customer service

Course Outlines

Qualifications of professional customer service
You and the producer
Pyramid of basic needs and incentives
Effective communication with the client
Personal representation patterns and how to deal with them
The six difficult characters and how to deal with them
The art of problem solving and answer to objections
Customer service over the phone
The art of communicating with customers via e-mail and SMS.
Motivate yourself to be productive
A rule that says no less, analyze and brainstorm
Stages of customer service are welcome even farewell and thanks.
Explanation of the practical means of the trainer
Professional communication with all the personalities surrounding his work, which contributes to his excellence and productivity.
How to deal with difficult characters and maintain them.
Develop his skills through what he learned in this course to raise his career in the future.
Contribute to solving the problems that the concerned authority may face in dealing with some cases or customers.
To acquire new clients for the entity in which it operates, and to maintain permanent customers.
Representing the organization in which he works in a distinctive and professional manner.

After Finishing this course you will be able to

Define the customer service concept and its importance
Facts and figures
What does the customer expect from you?
Qualifications of professional customer service
You and the producer
Pyramid of basic needs and incentives
Effective communication with the client
Personal representation patterns and how to deal with them
The six difficult characters and how to deal with them
The art of problem solving and answer to objections
Customer service over the phone
The art of communicating with customers via e-mail and SMS.
Motivate yourself to be productive
A rule that says no less, analyse and brainstorm
Stages of customer service are welcome even farewell and thanks.
Professional communication with all the personalities surrounding his work, which contributes to his excellence and productivity.
How to deal with difficult characters and maintain them.
Develop his skills through what he learned in this course to raise his career in the future.
Contribute to solving the problems that the concerned authority may face in dealing with some cases or customers.
To acquire new clients for the entity in which it operates, and to maintain permanent customers.
Representing the organisation in which he works in a distinctive and professional manner.

Course Advantages

Membership in our Academy
Intensive application workshops
Support, follow-up and free consultations during and after the program
30% discount on all other courses offered by the Academy
Obtain all necessary files in the field
Certificates approved by the General Organisation for Technical and Vocational Training
An additional hour after the end of each training day for questions, consultations and practical application
Professional international certificate from the Canadian American Board for Professional Training