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معهد عباقرة البيان العالي للتدريب معهد عباقرة البيان العالي للتدريب

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رجل يدرس خدمة العملاء

Course Details

This course has been carefully designed to prepare professional customer service staff according to the international standards. It begins by establishing the concept of professional customer service as a prerequisite for the success of any business or service. This is explained by analysis, statistics and figures. Targets from the field of work to achieve gains and avoid the damage caused by the common mistakes by some employees working in this area, explaining the rules of solving problems that may be faced in dealing with difficult situations and characters as well as his training in customer service via telephone and text messaging.

  • For employees working in the field of customer service in telephone and telecommunications
  • For workers in the supermarket chain
  • For Trade Show Officers with all their competences
  • For customer service staff in hotels, tourist and service facilities of all types
  • For direct sales staff in retail companies and establishments.
  • For those interested in applying for a job in the field of customer service in companies, institutions and bodies with interest in competencies capable of providing professional work and distinguished in customer service

  • Qualifications of professional customer service
  • You and the producer
  • Pyramid of basic needs and incentives
  • Effective communication with the client
  • Personal representation patterns and how to deal with them
  • The six difficult characters and how to deal with them
  • The art of problem solving and answer to objections
  • Customer service over the phone
  • The art of communicating with customers via e-mail and SMS.
  • Motivate yourself to be productive
  • A rule that says no less, analyze and brainstorm
  • Stages of customer service are welcome even farewell and thanks.
  • Explanation of the practical means of the trainer
  • Professional communication with all the personalities surrounding his work, which contributes to his excellence and productivity.
  • How to deal with difficult characters and maintain them.
  • Develop his skills through what he learned in this course to raise his career in the future.
  • Contribute to solving the problems that the concerned authority may face in dealing with some cases or customers.
  • To acquire new clients for the entity in which it operates, and to maintain permanent customers.
  • Representing the organization in which he works in a distinctive and professional manner.

  • Define the customer service concept and its importance
  • Facts and figures
  • What does the customer expect from you?
  • Qualifications of professional customer service
  • You and the producer
  • Pyramid of basic needs and incentives
  • Effective communication with the client
  • Personal representation patterns and how to deal with them
  • The six difficult characters and how to deal with them
  • The art of problem solving and answer to objections
  • Customer service over the phone
  • The art of communicating with customers via e-mail and SMS.
  • Motivate yourself to be productive
  • A rule that says no less, analyse and brainstorm
  • Stages of customer service are welcome even farewell and thanks.
  • Professional communication with all the personalities surrounding his work, which contributes to his excellence and productivity.
  • How to deal with difficult characters and maintain them.
  • Develop his skills through what he learned in this course to raise his career in the future.
  • Contribute to solving the problems that the concerned authority may face in dealing with some cases or customers.
  • To acquire new clients for the entity in which it operates, and to maintain permanent customers.
  • Representing the organisation in which he works in a distinctive and professional manner.

  • Membership in our Academy
  • Intensive application workshops
  • Support, follow-up and free consultations during and after the program
  • 30% discount on all other courses offered by the Academy
  • Obtain all necessary files in the field
  • Certificates approved by the General Organisation for Technical and Vocational Training
  • An additional hour after the end of each training day for questions, consultations and practical application
  • Professional international certificate from the Canadian American Board for Professional Training

To watch the Course video in the previous version Click here

To see the CV of the Trainer Click here

# City Date Course days Duration Course Fees Language The Hall
1 Riyadh 2019-12-08 Sunday until Friday (From 4:00 until 9:00 pm) 5 days 3500 SR Arabic / English Narcissus Hotel

Special Discount for Students, Groups and Early Registration

To pay the amount :
Bank name account number Favor
Rajhi Bank SA08 8000 0204 6080 1599 9927 Albayan High Institute for Training Co.

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